Financial Services Representative- Andover
At SharePoint Credit Union, we are dedicated to offering easy financial solutions to improve the financial wellness of the communities in which we serve. SharePoint is growing and invites individuals who are energetic, friendly, and member service driven to join our team. We reward incentives to employees that deliver top performance based on your sales referrals while following procedures and compliance requirements.
Financial Services Representative
Financial Services Representatives provide members complete services
while cross-selling additional credit union products and services. They are responsible for account information, opening new accounts, handling consumer
loan requests and professionally handling member's needs.
This position is full time: 38-40 hours per week. . Shifts will vary between the hours of 8:30am-5:30pm Monday - Friday.
Salary Range: $24.00 - $26.00/hour
Main Responsibilities and Duties:
- Serve as a back up to the Member Service Representative role.
- Assisting members with opening and closing accounts including IRAs, Trusts, Business, Estate and Deceased.
- Completes domestic and foreign wire transactions requests in a timely manner
- Research, reconcile and answers questions for account concerns and questions
- Resolve problems that are within their authority to resolve. Anything beyond their authority, refer to their supervisor along with recommendations.
- Interview members to gather information concerning their loan needs, earnings, and financial condition.
- Explain loan options and make recommendations to the member.
- Take loan application.
- Analyze current financial position of member to determine the degree of risk involved in extending credit or lending money.
- Establish the terms and conditions of loan and review with member.
- Prepare and/or review all loan documents for completeness and accuracy.
- Review credit report to look for opportunities to put member in a better financial position.
- Complete any necessary file maintenance on loan file.
- Cross sells appropriate credit union products and services.
- Assist members with proper completion of payroll deduction, ACH, direct deposit forms and NADA quotes.
- Serve as a Notary Public and maintain an NMLS number.
- Perform other related duties as assigned; including but not limited to financial transactions, balancing a cash drawer and checks.
- Processes check orders and Instant Issue debit cards.
- Assist members with travel notes, completion of forms for disputed and fraudulent transactions.
- Answers phones and responds to members requests, problems, and complaints in a courteous and professional manner.
- Completes mandatory forms such as CTRs.
- Reports suspicious member activity to manager for completion of SARs.
Knowledge and Skills:
- Experience: Minimum of 24 months of similar or related experience
- Education: High school education diploma or GED equivalent minimum. Some college preferred
- Interpersonal Skills: Must possess interpersonal skills not limited to diplomacy, courtesy and tact for verbal and written discussions that involved giving information to members or other departments
Other Skills:
- Active listening skills
- Communication skills
- Problem solving skills
- Time management skills
- Attention to detail
- Ability to maintain composure under pressure
- Ability to enjoy interacting with the public and engaging with employees and members of internal departments
- Proven sales and member service ability
- Ability to foster sound relationships with others
- Ability to learn and articulate products and services offered by the credit union
As a SharePoint employee, you will receive:
- Affordable insurance options for Medical, Dental, Vision, and more!
- Company-paid Life/AD&D, and Short-Term/Long-Term Insurances
- Generous PTO offerings
- 10+ Paid Holidays
- 401(k) and employer match upon eligibility. Participants are vested immediately.